Frequently Asked Questions
How do we calculate our tariffs?
The price quoted is fixed however any extra drop-offs, pick-ups or changes may incur additional costs.
Are you informed of your booking once made?
You will receive a confirmation e-mail with a reference number for your transfer.
What hours do we operate?
Transfers are provided 24/7 including public holidays.
Where do you meet your chauffeur?
At airports, we offer a Meet and Greet, our chauffeurs will have a name card at the arrivals. All other transfers are door to door.
Do we have provision for traveling with children?
You can book a children seat with £10 extra cost with your booking. But all our drivers legally carry children without car seat while parents with the child.
Do we offer assistance for people with mobility limitations?
Our vehicles are large enough to accommodate wheelchairs and all our chauffeurs are trained to assist passengers into and out of the vehicles.
Are you allowed to smoke in the vehicles?
In accordance to legislation, no passengers may smoke in the vehicles. This includes e-cigarettes. However, our chauffeurs are happy to stop at service points allowing passengers to smoke.
Are there any extra charges?
All our service fare is fixed and inclusive. There are no extra charges unless extra waiting time or extra luggage.
How do you contact your chauffeur on arrival at an airport?
You will be provided with the details of your chauffeur 12–24 hours prior to pick-up.
My plans have changed, can I cancel my transportation?
You can cancel your reservation free of charge up to 24 hours before the scheduled pick-up time. See terms and conditions for more details.
Are there additional charges for flight delays?
No, your flight landing time is monitored by our team and your chauffeur is only dispatched according to your landing time.
Do our prices include gratuity?
No, gratuities are at passenger’s discretion.