Last updated: 15 July 2026
LeaTrip respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
1. Who We Are
This Privacy Policy applies to the website: https://leatrip.com
Throughout this policy, “LeaTrip,” “we,” “us,” and “our” refer to the operator of LeaTrip.com.
2. Information We Collect
We may collect personal information when you:
- Submit a booking or transportation enquiry
- Request a quotation
- Contact us through a form, email, telephone, or messaging service
- Create or access an account, where available
- Leave a comment or review
- Subscribe to communications
- Use or browse our website
The information collected may include:
- Your name
- Email address
- Telephone number
- Pickup and destination details
- Travel dates and times
- Passenger and luggage information
- Flight, cruise, or other travel details
- Booking references
- Payment and transaction information
- Messages or instructions submitted with your booking
- IP address, browser type, device information, and website usage data
Please avoid providing unnecessary sensitive information through website forms or messages.
3. How We Use Your Information
We may use your personal information to:
- Process and manage bookings
- Provide quotations and respond to enquiries
- Arrange transportation and communicate journey details
- Contact you regarding changes, confirmations, delays, or cancellations
- Process payments and maintain transaction records
- Provide customer support
- Improve our website, services, and customer experience
- Prevent fraud, misuse, spam, and security threats
- Comply with administrative, legal, tax, or regulatory obligations
- Send service-related or promotional communications where permitted
We will only use personal information for purposes reasonably connected with the services requested or as otherwise permitted by applicable law.
4. Booking and Travel Information
When you request or book transportation, we may collect information necessary to provide the service, including pickup and drop-off addresses, passenger details, travel schedules, flight or cruise information, accessibility requirements, and special instructions.
Relevant booking information may be shared with assigned drivers, transportation partners, or service providers where necessary to complete your journey.
5. Payments
Payments may be processed through third-party payment providers. Depending on the payment method used, the payment provider may collect and process card details, billing information, and transaction data under its own privacy policy.
LeaTrip may receive limited payment information, such as the transaction status, amount, payment reference, and selected payment method. We may not directly store complete payment card details when payments are handled by an external payment processor.
6. Comments and Reviews
When visitors leave comments or reviews on the website, we may collect the information entered into the relevant form, together with the visitor’s IP address and browser user-agent information to assist with spam detection and website security.
An anonymised string generated from your email address, sometimes called a hash, may be provided to the Gravatar service to determine whether you use that service. Gravatar is operated by Automattic and processes information according to its own privacy policy.
After a comment is approved, a profile image associated with your Gravatar account may be publicly visible alongside the comment.
7. Media Uploads
When uploading images to the website, you should avoid uploading files containing embedded location information, including EXIF GPS data.
Visitors may be able to download images published on the website and extract any location information contained within them.
8. Cookies
Our website may use cookies and similar technologies to provide essential functionality, remember preferences, improve performance, understand website usage, and support security.
Comment cookies
When you leave a comment, you may choose to save your name, email address, and website in cookies. This is provided for convenience so that you do not need to re-enter the information when submitting another comment. These cookies may remain stored for up to one year.
Login cookies
When you visit a login page, a temporary cookie may be created to determine whether your browser accepts cookies. This cookie does not contain personal information and is removed when you close your browser.
When you log in, cookies may be created to store your login status and screen-display preferences. Login cookies generally remain active for two days, while display-preference cookies may remain for one year.
When “Remember Me” is selected, your login may remain active for up to two weeks. Login cookies are removed when you log out.
Content-management cookies
When an authorised user edits or publishes an article, an additional cookie may be stored in the browser. This cookie does not contain personal information and may only identify the relevant article. It generally expires after one day.
Analytics and third-party cookies
We may use analytics, mapping, advertising, payment, communication, or other third-party services that place their own cookies or similar technologies on your device.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features or services.
9. Embedded Content and Third-Party Services
Pages on our website may include embedded content or services, such as:
- Maps
- Videos
- Images
- Social media content
- Reviews
- Payment tools
- Booking widgets
- External articles or links
Embedded content from another website behaves in a similar way to visiting that external website directly.
Third-party websites and services may collect information about you, use cookies, apply tracking technologies, and monitor your interaction with their content. This may include linking activity to an account you hold with that third party.
We are not responsible for the privacy practices of external websites. You should review their respective privacy policies before providing personal information.
10. Who We Share Your Information With
We do not sell your personal information.
We may share relevant information with:
- Drivers assigned to your booking
- Transportation operators and fulfilment partners
- Payment processors
- Website hosting and technology providers
- Customer support and communication providers
- Analytics, security, and fraud-prevention services
- Professional advisers, insurers, or auditors
- Government authorities, regulators, courts, or law-enforcement agencies where legally required
Information is shared only where reasonably necessary to provide our services, operate our business, protect our rights, or comply with legal obligations.
If you request a password reset, your IP address may be included in the password-reset email.
11. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, customer support, financial recordkeeping, dispute resolution, fraud prevention, security, and compliance with legal obligations.
Booking and transaction records may be retained for administrative, accounting, tax, insurance, and legal purposes.
If you leave a comment, the comment and its associated metadata may be retained indefinitely. This allows us to recognise and approve follow-up comments automatically rather than holding them for moderation.
For registered users, where account registration is available, we store the personal information provided in the user profile. Users may be able to view, edit, or delete their information, although usernames may not be changeable. Website administrators may also access and edit this information where necessary.
12. Data Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. You should take appropriate precautions when submitting personal or confidential information online.
13. Your Rights
Depending on the applicable data protection laws, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information
- Request restriction of certain processing activities
- Object to certain uses of your information
- Request a portable copy of information you provided
- Withdraw consent where processing is based on consent
- Submit a complaint to an appropriate data protection authority
If you have an account or have submitted comments, you may request an exported copy of the personal information we hold about you. You may also request deletion of personal information.
Deletion requests do not apply to information that we are required or reasonably permitted to retain for administrative, financial, legal, regulatory, fraud-prevention, or security purposes.
14. Where Your Information Is Processed
Your information may be processed by LeaTrip and by service providers operating in different locations. Where information is transferred or processed outside your country, reasonable safeguards may be used where required by applicable law.
Visitor comments may also be checked through an automated spam-detection service.
15. Children’s Privacy
Our services are not intended to be booked independently by children who are not legally able to enter into a contract.
Where transportation is arranged for a child, the booking should be made by a parent, guardian, or another appropriately authorised adult. Please do not submit information about a child unless it is necessary for the requested transportation service.
16. Marketing Communications
Where permitted, we may send promotional messages about LeaTrip services. You may unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us.
Service-related communications, such as booking confirmations, journey updates, payment notices, and security messages, may still be sent when necessary.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or legal obligations.
The revised policy will be published on this page with an updated revision date. We encourage you to review this page periodically.
18. Contact Us
For questions about this Privacy Policy, requests concerning your personal information, or other privacy-related matters, please contact LeaTrip through the contact details published on our website:
Website: https://leatrip.com
Email: info@leatrip.com